Copper Cigar Caddy – Website Policy Page

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1. Overview

This policy page outlines the guarantees, return procedures, shipping expectations, and general terms for purchases of the Copper Cigar Caddy – Cigar Holder. By placing an order, customers acknowledge and agree to the policies described below.

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2. 30 Day Unconditional Money Back Guarantee

We stand behind the craftsmanship and performance of the Copper Cigar Caddy. Every purchase is protected by our 30 Day Unconditional Money Back Guarantee.

• Customers may return the product for any reason within 30 days of delivery.

• Refunds are issued for the full purchase price, with no restocking fees.

• The guarantee applies whether the item is unused, lightly used, or simply not the right fit for you.

How to Request a Refund

To initiate a return, please follow these steps:

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1. Repack the Copper Cigar Caddy securely.

2. Include your name, order number, and a brief note stating that you are requesting a refund under the 30 day guarantee.

3. Ship the item to:

Return Address:
Copper Cigar Caddy Returns
6205 Coldstream Dr.
Cleveland, OH 44143 USA

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Refund Processing

Refunds are issued to the original payment method once the returned item is received and inspected. Processing times may vary depending on your bank or card issuer.

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3. Shipping Policy

• Orders are typically processed within 1–3 business days.

• Standard shipping times vary by region but generally range from 3–7 business days within the United States.

• Tracking information is provided once the order ships.

• Customers are responsible for providing accurate shipping information at checkout.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected time frame, contact customer support with your order number and details. We will work with you to resolve the issue promptly.

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4. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

• Customer information is used solely for order processing, communication, and customer service.

• We do not sell or share personal data with third parties except as required to fulfill your order (e.g., shipping carriers, payment processors).

• Payment information is processed securely through trusted third party payment gateways.

For questions about data handling or to request data removal, please contact customer support.

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5. Terms of Use

By using our website and purchasing our products, you agree to the following:

• Product descriptions and images are provided as accurately as possible, though minor variations may occur.

• We reserve the right to update product details, pricing, or policies at any time.

• Misuse of the Copper Cigar Caddy or failure to follow safe handling practices is the responsibility of the customer.

 

6. Contact Information

For questions about returns, orders, or general support, please reach out:

Email: (david@coppercigarcaddy.com)
Mailing Address: 6205 Coldstream Dr. Cleveland, OH 44143 USA